15 Best Dispatching Software For Small Businesses (2024)

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Efficient dispatching is one of the best ways to set yours apart from other field service businesses. However, the manual work can be challenging, so we strongly urge you to invest in dispatching software.

Reliable dispatching software can help streamline the entire process of optimizing routes, monitoring your drivers’ activities, and updating customers on the status of their orders, so you can save time and reduce costs.

Here are the best dispatching software for small businesses to help you choose the right one to keep you and your customers happy.

Top 15 Dispatching Software For Small Business

1. Route4Me

Route4Me is the ultimate all-in-one tool for all your dispatching needs. This service dispatch software has an easy-to-use interface, so integrating it into your small business will be a breeze.

This dispatch management software boasts a one-click optimization process — all you have to do is upload the data, and it will create well-planned and optimized routes for you.

Once the routes have been assigned to their respective drivers, the service dispatch software dashboard will also give you visibility on the whereabouts of your drivers so that you can stay on top of job management.

Lastly, your customers will also love the Route4Me route planner because they can receive real-time status updates on their orders via SMS or email. This will make for a positive customer experience.

Average Price: Starts at $199 per month

Pros:

  • Great all-in-one dispatching software
  • Presents all your optimized routes
  • You’ll find that Route4Me has most of the pros of the following software, without many of the cons.
Route4Me

Want To See For Yourself Why Route4Me is the Best Dispatching Software for Small Businesses?

Whether you want to optimize routes, track vehicles, and drivers in real-time, or keep your customers satisfied knowing that your team show up on time… Route4Me helps you achieve that!

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2. Samsara

Samsara is another service dispatch software specifically targeted for transportation, logistics, and construction service businesses.

This field service management software has GPS tracking, routing and dispatch, reporting and alerts, contract management, and other job management features.

If you have more commercial vehicles in your arsenal, you may want toknow that Samsara has an FMCSA-approved ELD solution in most of their plans.

Average Price: Starts at $25 per month

Pros:

  • Can be integrated into free tools like Google Maps

Cons:

  • No route optimization feature (Guess what? Route4Me has that!)

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3. Verizon Connect

Verizon Connect is one of the most popular dispatching software in the market.

It boasts being the only software you’ll need for all dispatch solutions, whether scheduling and managing your vehicles and jobs, an in-depth look at your fleet data, or improved safety and job management.

With all these in place, small businesses can rest assured that they can increase productivity and improve efficiency.

Average Price: Available upon request

Pros:

  • Software may generate savings (Guess what? Route4Me does that!)

Cons:

  • Long contracts (Guess what? Route4Me doesn’t do that!)

4. Detrack

Like Route4Me, Detrack provides EPOD (electronic proof of delivery).

It’ll be easy to go paperless with this software solution because you can track deliveries, manage invoices, and organize everything in one place.

The field service management software also lets you track all your vehicles and receive real-time delivery status updates, which is extremely useful for fleet managers.

Average Price: Starts at $26 per month

Pros:

  • Uploading data from spreadsheets is super simple (Guess what? Route4Me does that!)

Cons:

  • No direct integration to e-commerce websites, like Shopify (Guess what? Route4Me has that!)

5. RouteSavvy

As the name suggests, RouteSavvy is one of the best service dispatch software for small businesses to help you plan routes.

If you need help with employee management and staying on top of daily activities, this software solution is for you.

Its key features are automated to make dispatchers’ lives easier: they offer automated data uploading using drag-and-drop, route building, and review of incorrect/incomplete addresses.

Average Price: Starts at $39 per month

Pros:

  • Great for route optimization (Guess what? Route4Me does that!)

Cons:

  • No cloud-based route-saving feature (Guess what? Route4Me has that!)

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6. WorkWave Route Manager

WorkWave Route Manager is a reliable dispatching software for dispatchers with small to medium-sized fleets.

This job dispatch software can be used for driver-friendly route planning, job scheduling, and sharing customer information instantly with team drivers.

Furthermore, WorkWave can allow dispatchers to change existing routes without disrupting the entire job scheduling, especially in the face of unwanted cancellations or traffic. Drivers can receive the updated routes instantly via the software.

Average Price: Starts at $54 per month

Pros:

Cons:

  • Extracting reports is a bit tricky (Not on Route4Me!)

7. DispatchTrack

Customers will love DispatchTrack because it allows them to arrange schedules according to their preferences.

Aside from that, dispatchers will love its route planning feature and 98 percent accurate ETAs, which you can adjust if you want to add more jobs.

DispatchTrack is also one of the first software to integrate Green Logistics Capabilities. They optimize your routes to give you the shortest possible ones that could save your field service management company 10 percent of CO2 emissions per route.

Average Price: Available upon request

Pros:

  • Green Logistics Capabilities can help you do your part of saving the environment (Guess what? Route4Me has prevented over 10Billion miles from being driven!)

Cons:

  • Works best with non-Apple products (Route4Me has your Apple product’s back.)

8. OnTime 360

Ontime 360 is designed to be used by all kinds of field service management companies to keep their vehicles in check.

This contractor-dispatching software can be leveraged to help assign drivers and orders.

One of the cool features of OnTime 360 is its automated maintenance scheduling. You will be notified when your vehicles have been used to the point of needing maintenance (whether via mileage or date).

This is especially useful for bigger field service management companies that don’t have enough time to inspect all their assets individually.

Average Price: Starts at $99 per month

Pros:

  • Has a vehicle maintenance notification feature (Guess what? So does Route4Me!)

Cons:

  • Not customizable (for example, you might not need their accounting feature, but there is no way to remove it)

9. Tookan

Tookan can help facilitate communication between dispatchers and delivery drivers. Managers can use it to optimize delivery routes, view driver availability, and schedule and assign jobs.

On the other hand, drivers can use the mobile app to add notes, signatures, and images against customer profiles.

Average Price: Starts at $99 per month

Pros:

  • Great customer service (Guess what? Route4Me has 24/7/365 customer support!)

Cons:

  • App crashes frequently (Not Route4Me!)

10. ServiceM8

ServiceM8 can boost the efficiency and productivity of field service businesses through smart scheduling.

Dispatchers will also love seeing all job statuses, schedule changes, and staff locations right at the dispatch board itself.

Average Price: Starts at $9 per month

Pros:

  • Has a cloud-based backup feature (Guess what? So does Route4Me!)

Cons:

  • Can only be used on iOS devices (Route4Me has your Android product’s back.)

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11. DeliveryMark

DeliveryMark boasts of costing you less than a day’s lunch while still being a powerful software. This is an excellent dispatch software for small businesses that don’t have a huge budget but still want a reliable tool.

It can be used to create orders, track via GPS, collect signatures, and take photos for proof of delivery — everything you need to run a successful field service business.

Average Price: Available upon request

Pros:

  • Nice and affordable (So is Route4Me!)

Cons:

  • Doesn’t have advanced features like route planning (Route4Me does!)

12. Roadnet Anywhere

Roadnet Anywhere was the first to create a PC-based routing and scheduling software to streamline route planning in 1983, and today, 40 years later, it is still one of the most reliable on the market.

This field service management tool can optimize routes to meet customer time windows and comply with federal regulations over the road.

Average Price: Available upon request

Pros:

  • Real-time order/fleet location is always accurate (Just like Route4Me!)

Cons:

  • Long contracts (Route4Me won’t lock you into long contracts)

13. Azuga Fleet

Azuga Fleet is the perfect field services dispatching software for those who place driver safety and welfare above all else — not only will you be getting driver location, but it will also capture driver behavior, such as speeding, idling, stops, and hard-braking, by the minute.

Average Price: Starts at $25 per month

Pros:

Cons:

  • A bit of a steep learning curve (Route4Me is ultra easy to use)

14. Fleet Complete

Fleet Complete is a highly regarded dispatching software that will give you a real-time view of all your drivers’ activities.

This can help you improve productivity and boost the team’s efficiency. The Task Tracker feature gives you complete visibility of everyone’s activities with just one look at the screen.

Average Price: Starts at $10 per month

Pros:

  • Easy software interface (Just like Route4Me!)

Cons:

  • Can be difficult to get in touch with customer service (Try Route4Me’s 24/7/365 customer service)

15. Locus Dispatcher

Locus Dispatcher is one of the most underrated route optimization software in the market today.

Aside from automatically giving you the most cost-efficient routes to get to your destinations, it also provides recommendations on the most appropriate vehicles for each route. It considers the shipment type, volume, delivery times, and more.

Average Price: Starts at $1,500 per month

Pros:

  • A bit expensive for startups (Save some dough with Route4Me!)

Cons:

  • Customers will have a hard time monitoring driver activity (With Route4Me, you will always know where your drivers are.)

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Frequently Asked Questions (FAQs) about Dispatching Software

How much is dispatch software?

It depends. Dispatch software can cost as low as $20 per month up to $500 per month. A great rule of thumb is that the more features it has, the more you can expect to pay for it.

How does dispatch software work?

Dispatch software allows you to optimize and streamline the entire delivery process. Most dispatch software can create and plan routes you can assign to the right technician. The software can track their activities and schedules to boost efficiency and productivity.

In Summary

Dispatching software is an excellent tool to scale up your field service delivery business.

Dispatching software solutions can help you create well-optimized routes so your drivers don’t waste too much time on the road. It also takes weather conditions and traffic congestion into consideration when planning routes.

The software’s dashboard gives you visibility into your drivers’ activities via GPS tracking. This allows you to keep tabs on their whereabouts, assign more jobs if necessary, and monitor their behavior on the road.

Software solutions can also store your business data and analytics, so you can review and change how you run your business.

Route4Me can do all these for you and more. Sign up for our 7-day free trial and see why we call ourselves the best route optimization app for small businesses today.

Route4Me

Want To See For Yourself Why Route4Me is the Best Dispatching Software for Small Businesses?

Whether you want to optimize routes, track vehicles, and drivers in real-time, or keep your customers satisfied knowing that your team show up on time… Route4Me helps you achieve that!

START FREE 7 DAY TRIAL

About author: Dominic Walker

Dominic Walker works as a content marketer as part of Route4Me’s worldwide remote workforce. A teacher of over 15 years, Dom knows how to break complex ideas down to the very basics and explain them in a digestible way. He loves answering questions, so if you’re wondering about route optimization, jazz guitar, or how to land a fat bass, Dom is your guy.

Route4Me

About Route4Me

Route4Me has over 40,000 customers globally. Route4Me's Android and iPhone mobile apps have been downloaded over 2 million times since 2009. Extremely easy-to-use, Route4Me's apps create optimized routes, synchronize routes to mobile devices, enable communication with drivers and customers, offer turn-by-turn directions, delivery confirmation, and more. Behind the scenes, Route4Me's operational optimization platform combines high-performance algorithms with data science, machine learning, and big data to plan, optimize, and analyze routes of almost any size in real-time.