15 Best Field Service Dispatching Software For 2024 (Updated)

Custom Image - Top 15 Field Service Dispatching Software

Field service management software is vital as it helps improve business operations and productivity through automated route planning and job management.

It’s utilized by field service companies, offering on-site services, such as delivery, moving, repairs, cleaning, and equipment maintenance.

However, with different field service management tools to choose from, how do you find the perfect solution for your business?

Read on and find the best field service management software to help you streamline business processes.

Top 15 Easy-To-Use Field Service Dispatching Software

1. Route4Me

First on the list of the best field service management software, Route4Me is a cloud-based fleet management tool for small to large enterprises.

It features route optimization and GPS tracking to ensure stable navigation, improving field service operations.

Route4Me route planner also helps manage resources in real-time, is accessible on a mobile device, and gathers data and reports.

This makes it ideal for field services and last-mile delivery operations.

Average Price: Starts at $199 per month

Pros:

  • Offers free trial
  • Customer data access
  • Features route optimization
  • Real-time asset tracking
  • Enables mobile access
  • You’ll find that Route4Me has most of the pros of the following software, with few of the cons
Route4Me

Want To See For Yourself How Route4Me Can Make Field Service Dispatching Efficient?

Whether you want to optimize routes, track vehicles, and technicians in real-time, or keep your customers satisfied knowing that your technicians show up on time… Route4Me helps you achieve that!

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2. Repair-CRM

Repair-CRM is another field service management software perfect for small pest control businesses and field technicians.

It’s a mobile field service app that enables document management on-site, reducing the need to do the paperwork for field service workers.

Also, it features a built-in barcode reader and inventory management.

Average Price: Starts at $19 per month

Pros:

Cons:

  • Lacks real-time updates
  • Features are still in development

3. Synchroteam

Another cloud-based field service management software, Synchroteam, is a scheduling solution for all business sizes, from cleaning services to electrical expertise.

This software helps field service businesses with inventory control, invoicing, and payment processing.

It also allows field service teams to create reports on-site and features order and contact management.

Average Price: Starts at $31 per month

Pros:

  • Intuitive and easy to use
  • Allows accounting integration
  • Customizable field reporting
  • Track service history
  • Collects electronic signature

Cons:

  • Slow to update live changes
  • Mobile app lacks admin capability

4. Housecall Pro

Housecall Pro is a cloud-based field service management software that strives to improve operational efficiency and dispatch of field technicians.

This tool offers a web version and a mobile app featuring job scheduling, Quickbooks integration, and real-time notifications to ensure customer satisfaction.

In addition, it allows online payments and instantly generates invoices.

Average Price: Starts at $49 per month

Pros:

  • Flexible and easy to use
  • Streamlines payment processing
  • Advanced security features
  • Seamless third-party integration
  • Real-time customer notification

Cons:

  • Invoicing cannot be customized
  • Lacks some features

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5. Motive

Previously known as KeepTruckin, Motive is a field service management software that aims to boost businesses’ productivity, safety, and revenue.

It utilizes artificial intelligence and advanced analytics to automate service processes, from tracking and maintaining all the resources to ensuring safety and compliance.

With Motive, users can also manage dispatch, inventory, and documents and provide optimized routes.

Average Price: Starts at $20 per month

Pros:

  • Easy to use
  • Customizable forms
  • Real-time reports
  • Features route optimization
  • Mileage tracking

Cons:

  • Lacks search feature
  • Difficult to combine reports

6. ServiceM8

ServiceM8 can help small businesses with office management and field service operations.

It features automated scheduling, online bookings, a customer database, email management, and streamlined payment processing.

ServiceM8 also features alerts, customizable reports, digital signatures, and customer management, which are essential in building relationships and increasing revenue.

Average Price: $9 per month

Pros:

  • Enables Quickbooks integration
  • Allows billing and invoicing
  • Collects electronic signature
  • Online time clocking in
  • Offers free trial

Cons:

  • Only works on iOS/Mac platforms
  • Double data entry issues

7. OptimoRoute

OptimoRoute is a field service management software that helps businesses stand out in the field service industry.

This software utilizes advanced algorithms to provide optimized routes in seconds and features a simple yet functional user interface.

It offers varying features, from dispatch, fleet, and order to customer, driver, and employee management tools.

Average Price: $39 per month

Pros:

  • Flexible and customizable dashboard
  • Features optimized routes
  • Offers driver app
  • Easy API integration
  • Enables customer notification

Cons:

  • Web dashboard lacks features
  • Difficult to plan multiple routes

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8. mHelpDesk

mHelpDesk is a field service management tool with accounting integration, billing, and invoicing.

It assists field services in dispatching, quoting, client management, and reporting. This software also features project management, real-time data, and asset tracking.

Most of all, mHelpDesk provides an offline mode to access their mobile app without cell reception or the internet.

Average Price: Starts at $169 per month

Pros:

  • User-friendly and clean dashboard
  • Allows calendar integration with Google
  • Features billing and invoicing
  • Accessible customer database
  • Customizable reports

Cons:

  • Communication logging
  • Report functionality not flexible enough

9. GoCanvas

GoCanvas strives to replace your business’s outdated system by eliminating paperwork. A cloud-based field service software, GoCanvas is ideal for small and large enterprises.

This software allows equipment tracking and connects office and field employees, making it easy to manage your workforce.

Also, it features extensive collections of customizable templates and business tools integration, from Google Drive and Quickbooks to Salesforce and more.

Average Price: Starts at $45 per month

Pros:

  • Real-time visibility
  • Allows dashboard customization
  • Seamless third-party app integration
  • Customizable app templates
  • Replace inefficient paperwork

Cons:

  • Mobile app supports limited documents
  • Limited alert controls

10. Smart Service

Smart Service is a field service management system that works well with QuickBooks.

It allows users to create and manage clients’ accounts and streamline billing and invoicing.

Moreover, it has other useful features, such as drag and drop, cost tracking, electronic signature, and customizable branding.

Average Price: Starts at $250 per month

Pros:

  • Great customer service
  • Features QuickBooks integration
  • Real-time updates
  • Customizable reports
  • Features mobile signature capture

Cons:

  • Limited data editing capability
  • Not intuitive user-interface

11. Commusoft

Commusoft is a cloud-based field service management system ideal for businesses of all sizes, such as electricians, field engineers, and plumbers.

It helps users in job scheduling and costing, work order management, and equipment tracking and maintenance.

Apart from that, Commusoft comes with a search feature, allowing users to check customers’ contact details and work histories.

Average Price: Starts at $50 per month

Pros:

  • Features accounting integration
  • Comes with document storage
  • Collects electronic signature
  • User-friendly dashboard
  • Accessible via mobile app

Cons:

  • Mandatory payment for training
  • Upgrades can be expensive

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12. Salesforce Service Cloud

An all-in-one support and sales app, Salesforce Service Cloud is a field service management solution that aims to help with customer service activities.

The Salesforce field service tool features management tools, including appointment, audit, calendar, call center, dispatch, email, and document.

It also integrates accounting, social media, a website, and an active directory.

Average Price: Starts at $25 per month

Pros:

  • Great reporting tools
  • Great customer support
  • Customizable dashboard
  • Comes with built-in integrations
  • Quickly generate reports

Cons:

  • Not for large businesses
  • Onboarding requires intensive training

13. LawnPro

LawnPro is a field service management solution designed specifically for landscaping, helping businesses improve client communications.

This software features QuickBooks integration, recurring invoicing, time tracking, task scheduling, SMS messaging, and a self-service customer portal.

Also, LawnPro is ideal for janitorial services and pest control companies.

Average Price: Starts at $29 per month

Pros:

  • Offers lots of management tools
  • Real-time updates
  • Easy-to-use dashboard
  • Affordable with basic features
  • Different payment options for customers

Cons:

  • Confusing time tracking for payroll
  • Pay extra to use PayPal

14. BigChange

The ultimate job management solution, BigChange, is a platform packed with job scheduling, live tracking, and customer relationship management (CMR).

It features varying management options, from appointment and contractor to customer and dispatch management.

BigChange is ideal for small and large businesses, featuring driver ETA, electronic payments, and delivery tracking.

Average Price: Starts at $18.59

Pros:

  • Seamless third-party apps integration
  • Simple and easy to use
  • Real-time alerts and data
  • Allows QuickBooks integration
  • Offers plenty of management tools

Cons:

  • Challenging to use CMR function
  • Not intuitive enough

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15. RazorSync

Lastly, RazorSync works for small to midsize businesses that help schedule, track, manage, and bill, whether online or offline.

This software enables accounting integration, online payment, and inventory tracking. With RazorSync, users can access real-time data, hourly billing, and activity tracking.

Average Price: Starts at $85 per month

Pros:

  • Accessible on desktop and mobile
  • Real-time tracking
  • Limitless data storage
  • Lots of customization options
  • Enables calendar sync

Cons:

  • Limited billing capability
  • Not user-friendly and intuitive

Frequently Asked Questions (FAQs) about Field Service Dispatching Software

What are the benefits of using field service dispatching software?

Field service management tools are beneficial for businesses to fulfill service calls on time through automated scheduling, assisting managers in assigning jobs. It also streamlines business operations to boost customer satisfaction by providing quality performance, resulting in increased revenue.

How do you choose a field service dispatching software?

Since field service management is about managing employees working outside the company’s property, the top feature to look for is tracking, scheduling, and route planning. Field service organizations should also consider software for small businesses with lead management. One that utilizes artificial intelligence to prevent human error throughout the service process is also crucial.

In Summary

With this guide to the top field service management tools, optimizing your business operation and increasing revenue is more likely.

Each tool offers varying features and plans, from basic packages to high-tiered ones, ideal for more users and your growing business.

Also, we encourage you to try truck routing apps, like Route4Me, to boost productivity and reduce operational costs while increasing profitability.

Route4Me offers reasonably-priced packages and a 14-day free trial, so sign up now to enjoy optimized routes for your fleet.

Route4Me

Want To See For Yourself How Route4Me Can Make Field Service Dispatching Efficient?

Whether you want to optimize routes, track vehicles, and technicians in real-time, or keep your customers satisfied knowing that your technicians show up on time… Route4Me helps you achieve that!

START FREE 14 DAY TRIAL

About author: Dominic Walker

Dominic Walker works as a content marketer as part of Route4Me’s worldwide remote workforce. A teacher of over 15 years, Dom knows how to break complex ideas down to the very basics and explain them in a digestible way. He loves answering questions, so if you’re wondering about route optimization, jazz guitar, or how to land a fat bass, Dom is your guy.

Route4Me

About Route4Me

Route4Me has over 40,000 customers globally. Route4Me's Android and iPhone mobile apps have been downloaded over 2 million times since 2009. Extremely easy-to-use, Route4Me's apps create optimized routes, synchronize routes to mobile devices, enable communication with drivers and customers, offer turn-by-turn directions, delivery confirmation, and more. Behind the scenes, Route4Me's operational optimization platform combines high-performance algorithms with data science, machine learning, and big data to plan, optimize, and analyze routes of almost any size in real-time.