Dispatch Planning

Curbside Pickup in 2021: The Definitive Guide

Curbside pickup is gaining ground, especially to keep both customers and employees safe during the COVID-19 pandemic. According to a report, 85% of shoppers increased curbside pickup orders compared to the pre-pandemic rates. Interestingly, click and collect or BOPIS (Buy online, pick up in store) had already been around, but it was generally restricted to larger […]

4 Actionable Tips to Optimize Your Dispatch Efficiency

In the cutthroat world of field service management, the key is getting more done with less. Imagine using 100 field employees to schedule 1,000 deliveries every day and ensuring on-time services with the highest level of customer satisfaction. Though most dispatch managers target this ideal business situation, executing an efficient dispatch process is a different […]