Curbside pickup is gaining ground, especially to keep both customers and employees safe during the COVID-19 pandemic. According to a report, 85% of shoppers increased curbside pickup orders compared to the pre-pandemic rates. Interestingly, click and collect or BOPIS (Buy online, pick up in store) had already been around, but it was generally restricted to larger […]
Thanks to Amazon, online shoppers today want faster deliveries, even same-day or same-hour. So, receiving a delivery exception notice from one of your carriers can create unwanted customer service problems. For example, your customer might leave a bad review online or ask for a refund, while you might still be busy investigating and figuring out […]
In the cutthroat world of field service management, the key is getting more done with less. Imagine using 100 field employees to schedule 1,000 deliveries every day and ensuring on-time services with the highest level of customer satisfaction. Though most dispatch managers target this ideal business situation, executing an efficient dispatch process is a different […]
