Speak to a Friendly Routing Expert Now:
Speak to a Friendly Routing Expert Now:
+1-888-552-9045
ВEGIN FREE 7-DAY TEST DRIVE
FREE TRIAL

10 Best Last Mile Delivery Software & Apps (2023)

Custom Image - Top 10 Last Mile Delivery Apps

Managing a delivery business requires monitoring delivery agents to ensure on-time deliveries.

This process is called last-mile delivery, which involves transferring a product from the warehouse to the customer’s location.

However, the entire process of delivery is time-consuming when outdated practices are implemented.

Luckily, our team listed the best last-mile delivery software and its key features to help you improve your delivery process and meet customer expectations!

Top 10 Last Mile Delivery Software You Need To Try

1. Route4Me

Features:

  • Route planning
  • Fleet optimization
  • Compatible with Google Maps and Waze
  • Sync across the web and mobile apps
  • GPS Tracking
  • Real-time order and employee management
  • Customer database
  • Mileage tracking
  • Gather reports

Route4Me last-mile delivery software is ideal for a delivery fleet. Since last-mile delivery operations involve multiple deliveries, this software offers optimized routes in just 10 seconds to lower operational costs.

Route4Me route planning process

 

In addition, Route4Me route planner features predictive weather and automated route planning based on varying time windows to ensure customer satisfaction.

As a fleet management platform, this software also optimized routes for varying vehicle types.

2. OptimoRoute

Features:

  • Automated route optimization
  • Live package tracking and ETA
  • Real-time order tracking
  • Proof of delivery
  • Real-time route modification

OptimoRoute is another last-mile delivery software for delivery businesses that offers automated delivery route planning uploadable to Excel or CSV files. This software provides a mobile app for drivers, including delivery details.

Furthermore, OptimoRoute allows real-time route modification, where last-minute orders can be added, modify stop sequences, or replan routes when a delivery agent can’t come to work due to illness.

3. Dispatch Science

Features:

  • Automated dispatch
  • Real-time tracking and delivery alerts
  • Delivery Tracking

A delivery management software that utilizes artificial intelligence (AI), Dispatch Science offers a smooth experience from automated dispatch based on business rules to real-time delivery alerts.

Dispatch Science also provides real-time data, determining the driver’s actual location and delivery status necessary to improve customer satisfaction. Moreover, this software has a tool dashboard where delayed deliveries can be analyzed.

It also offers a two-way chat function to keep connected with drivers and has a graphic display board to manage delivery teams.

4. Tookan

Features:

  • Dispatch dashboard
  • Tracker
  • In-app notifications
  • Service app
  • User-friendly dashboard
  • Proof of delivery

Boasting a user-friendly and functional dashboard, Tookan is the ideal last-mile delivery software for businesses offering same-day delivery.

This software can also improve last-mile operations with its advanced fleet trackers, including geofencing, behavior monitoring, intelligent analytics, and maintenance costs.

Aside from optimizing delivery routes, Tookan has a mobile app serving as a driver’s guide, push notifications, barcodes for identification, and proof of delivery. Tookan also serves as an extension or add-on for easy integration.

5. Upper Route Planner

Features:

  • Plan multiple routes
  • Import stops to Excel
  • Automatic dispatch
  • Proof of delivery
  • Reports and analytics

Upper Route Planner is the best last-mile delivery software that offers flexible route planning API integration. It helps improve delivery services as it allows transferring of data to third-party logistics and e-commerce apps.

This software plans routes for multiple drivers based on delivery priority and available time window. It also offers proof of delivery, details reports, accurate driving directions, and automatic notifications to customers about the status of delivery and ETA.

6. Onfleet

Features:

  • Automatic dispatch
  • Real-time web dashboard and alerts
  • Proof of delivery
  • Reports
  • Predictive ETAs
  • Mileage tracking

Onfleet is the last-mile logistics delivery software that offers predictive ETA and real-time alerts through machine learning.

This software is one of the top last mile delivery platforms that don’t require multiple spreadsheets to manage business operations.

Additionally, Onfleet offers flexibility, allowing third-party party app integration. It also has a user-friendly dashboard, an improved chat feature, and a barcode for proof of delivery.

However, Onfleet logistic software is expensive for small and medium businesses.

7. RoadWarrior

Features:

  • Manage dispatch
  • Automated route scheduling
  • Compatible with mobile devices
  • Automated data sync
  • Real-time monitoring
  • Data backup
  • Drag-and-drop interface

RoadWarrior is the perfect last-mile delivery software for businesses of all sizes, featuring a centralized dashboard for monitoring and notifications. This multi-stop route planning software provides efficient routes in just a minute for timely deliveries.

For on-demand deliveries, drivers should install the app on their mobile devices.

RouteWarrior also provides reports, which is ideal when analyzing drivers’ performances and previous deliveries. It allows importing data to Excel files and in-app navigation.

8. Onro

Features:

  • Order management
  • Proof of delivery
  • Driver app
  • Centralized features
  • Real-time chat feature
  • Automatic dispatch

Onro is the most competitive last-mile delivery platform that simplifies the final-mile delivery process.

It is also customizable last-mile delivery software to reflect the brand page, featuring a dispatcher panel, driver app, admin dashboard, and customer app.

Also, Onro has varying functions for each feature, such as the dispatcher panel that monitors drivers and manages orders.

The customer app features also have order creation, vehicle options, and varying payment methods that will improve customer experience.

9. Scurri

Features:

  • On-demand reports
  • Real-time delivery services disruption alerts
  • Manage and monitor Service Level Agreement (SLA)
  • Real-time order tracking
  • Customer notification

The ideal last mile software for small businesses to large enterprises, Scurri allows the creation of single labels for carriers to save time and control business operations.

Scurri ensures online sellers’ efficiency and improved customer satisfaction.

This last-mile logistics app enhances warehouse management by providing brief yet detailed operation reports, allowing business owners to evaluate operating costs and other constraints.

Scurri has many carriers, including FedEx, UPS, DHL, and more.

10. Postmates

Features:

  • Driver tracking
  • Special featured stores
  • Flat rate deliveries
  • Available 24/7

Postmates is the best last-mile delivery that connects businesses to local customers and is available in over 100 metro areas in the USA.

Works similarly to Uber, Postmates allows customers to purchase goods from local stores and deliver them at a minimal fee.

This software is ideal for all business sizes and features special stores in-app. Moreover, Postmates is an on-demand delivery platform that delivers within an hour and is available 24/7 throughout the year, improving customer experience.

What To Look For

Route Optimization

Route optimization is the top feature to look for in delivery software that improves existing systems in your business operation by providing highly efficient delivery routes.

This feature offers to optimize delivery routes based on real-time traffic and historical route data.

Custom Image - What is Route Optimization?

Last Mile Reporting

To ensure satisfactory service, last-mile reporting is another feature that delivery software should have. This feature is vital to determine if the orders were successfully delivered to the customer’s doorstep.

Customers will get a notification to identify the cause of failed deliveries.

Real-Time Tracking

A good last-mile delivery software should also have real-time visibility. This feature allows dispatchers to track the delivery progress and drivers’ location.

In addition, real-time visibility ensures that drivers perform the deliveries on time. It also allows businesses to evaluate the planned route efficiency and driver performance.

Real-time visibility concept

Auto-Dispatching

Another essential feature that your last-mile delivery software should have is auto-dispatching.

This feature automatically designates the goods for dispatch to delivery drivers with just a click. Auto-dispatching is software that simplifies the delivery process by providing shipping details.

Electronic Proof Of Delivery

An electronic proof of delivery is beneficial for businesses as it removes the paperwork and enhances on-site service.

Thus, you should look for this feature to ensure that last-mile deliveries are received by the right customers, improving operation accuracy.

electronic proof of delivery

Driver Chat Functionality

Delivery services or any field business will benefit from a functional driver chat feature. It allows dispatchers to manage and connect with drivers while on the field, especially if the route is replanned or modified.

Aside from that, it will boost customer engagement, allowing them to track their orders in real-time or give delivery instructions.

Real-Time Delivery

Lastly, real-time delivery matters in improving customer experience. This feature allows businesses and dispatchers to allocate drivers’ balance deliveries based on the available time windows. Thus, the last-mile delivery app should feature predictive ETA and ensure timely delivery.

FAQs

What is the main problem with last-mile delivery?

Besides the high operational costs, inefficiency tops the last-mile delivery issues. This is the most common problem with delivery management software, where orders are often stuck at the status “out for delivery” even if it’s past the predictive ETA.

Why is last-mile delivery so expensive?

Last-mile delivery costs are expensive due to their complexity. Furthermore, delivery management software becomes more costly the more stops are added and drivers. It’s a good thing there are varying last-mile delivery companies that suit every business’s needs and budget.

Key Takeaways

All in all, last-mile delivery operations require delivery management software to improve business operations, profit, and customer service. There are also necessary features to consider when picking the best last-mile delivery software for your businesses to get your money’s worth.

So if you need delivery software for your business, sign up for Route4Me now on Google Play, the App Store, or at the Route4Me website and get a 7-day free trial with our efficient route planner.

About author: Dominic Walker

Dominic Walker works as a content marketer as part of Route4Me’s worldwide remote workforce. A teacher of over 15 years, Dom knows how to break complex ideas down to the very basics and explain them in a digestible way. He loves answering questions, so if you’re wondering about route optimization, jazz guitar, or how to land a fat bass, Dom is your guy.

Route4Me

About Route4Me

Route4Me has over 35,000 customers globally. Route4Me's Android and iPhone mobile apps have been downloaded over 2 million times since 2009. Extremely easy-to-use, Route4Me's apps create optimized routes, synchronize routes to mobile devices, enable communication with drivers and customers, offer turn-by-turn directions, delivery confirmation, and more. Behind the scenes, Route4Me's operational optimization platform combines high-performance algorithms with data science, machine learning, and big data to plan, optimize, and analyze routes of almost any size in real-time.