The last mile problem has always been there. According to a study, 59% of US companies believe that the last mile is the most inefficient process in the supply chain. But, the last-mile problem has increased manifold since the pandemic started. According to research, last year the US witnessed the highest eCommerce growth in the […]
Amazon’s obsession with providing faster deliveries makes them an 800-pound gorilla in the eCommerce industry. According to Statista, 45% of Americans used Amazon for eCommerce spending last year. That’s almost half of the U.S. population! But, just like Rome, Amazon wasn’t built in a day. Over the years, Amazon has made several technological and infrastructural […]
It’s a no-brainer that a superior last-mile experience helps engage and retain customers and encourages repetitive purchases. In fact, reports say that happy customers pay higher delivery charges for fast delivery service and purchase more frequently. But, making a seamless last-mile delivery is easier said than done. The last-mile is the most expensive link in […]
The global logistics industry is going through a stress test. With millions of people around the world working from home, self-isolating or being quarantined during the COVID-19 pandemic, the demand for online deliveries of food, groceries, and even medical supplies has increased manifold. For most logistics providers and retailers, this sudden demand is unlike anything […]
With consumers expecting same-day delivery from eCommerce companies, the majority of them are dissatisfied with the delivery experience. The top causes of dissatisfaction- as highlighted in a Capgemini report– are no same-day delivery, high delivery prices, and late deliveries. So why not invest time and effort to keep customers happy through last-mile optimization? But what […]
The “final mile” – when goods are moved from the last distribution hub to the customer’s location – is responsible for the bulk of delivery costs. Why is the final mile so expensive? Well, there’s a lot that can go wrong at this stage of the delivery process. Maybe the customer accidentally gives you the […]
