Here’s an ultimate guide on what the last-mile problem is and what feasible and practical solutions are available to overcome the problem.
Amazon’s obsession with providing faster deliveries makes them the 800-pound gorilla in the eCommerce industry. According to Statista, 45% of Americans used Amazon for eCommerce spending last year. That’s almost half of the U.S. population! But, just like Rome, Amazon wasn’t built in a day. Over the years, Amazon has made several technological and infrastructural […]
It’s a no-brainer that a superior last-mile experience helps engage and retain customers and encourages repetitive purchases. In fact, reports say that happy customers pay higher delivery charges for fast delivery service and purchase more frequently. But, making a seamless last-mile delivery is easier said than done. The last-mile is the most expensive link in […]
The global logistics industry is going through a stress test. With millions of people around the world working from home, self-isolating or being quarantined during the COVID-19 pandemic, the demand for online deliveries of food, groceries, and even medical supplies has increased manifold. For most logistics providers and retailers, this sudden demand is unlike anything […]
With consumers expecting same-day delivery from all companies, and especially those with an ecommerce presence, the majority of consumers are continuously dissatisfied with their delivery experience. The top causes of dissatisfaction- as highlighted in a Capgemini report– are (1) no same-day delivery, (2) high delivery prices, and (3) late deliveries. So as a business owner […]
The “final mile” – when goods are moved from the last distribution hub to the customer’s location – is responsible for the bulk of delivery costs. Why is the final mile so expensive? Well, there’s a lot that can go wrong at this stage of the delivery process. Maybe the customer accidentally gives you the […]