In the cutthroat world of field service management, the key is getting more done with less. Imagine using 100 field employees to schedule 1,000 deliveries every day and ensuring on-time services with the highest level of customer satisfaction. Though most dispatch managers target this ideal business situation, executing an efficient dispatch process is a different […]
A dispatch software has always been the best companion for field service or delivery businesses to streamline and manage their operations. And, today, trucking dispatch software has become ever more indispensable in meeting the rising demands of same-day delivery and provide better customer experiences. A routing program can help you plan fuel-efficient routes, monitor drivers, […]
Delivery is a serious business, but we’re all about making it fun whenever and wherever possible. Among the level-headed route planning and carefully constructed lead times, there is always a room for a moment of merriment. So as you head off to battle congested roads, bad weather conditions, and other obstacles to prevent you from […]
Want to make your dispatchers happier? Give them route optimization software. It’ll help them avoid mistakes, so your drivers will keep showing up on time and you can maintain a good reputation. Let’s look into how route optimization software helps dispatchers out in a little more detail, shall we? Good Routes Start With Great Dispatching Software Planning […]
Everyone has a favorite film. What’s yours? The Godfather? Pulp Fiction? Dumb and Dumber? No matter what it is, all movies have a one thing in common: scenes that unfold effortlessly on camera actually took an enormous amount of time and effort to set up behind the scenes. For example, let’s say your favorite film actually is The Godfather. Imagine the first scene of […]
You shouldn’t plan routes manually. In addition to figuring out the best directions to give your drivers, you also need to account for traffic, weather, construction, and other factors. That’s just too much to do by yourself. You’ll probably end up making mistakes, which would delay your drivers and upset your customers. Instead, you should […]
A 2014 Salary.com survey found that 69% of workers admit to wasting at least some time each day. And, 31% say they waste about an hour a day. Unfortunately, drivers tend to waste even more time at work. They’re not inherently lazy; they just have more opportunities to get away with slacking off. For example, […]
Managing multiple drivers is difficult. First, you need to ensure your drivers are sticking to their schedules. If your drivers show up late (or worse yet if they repeatedly show up late), your customers will probably leave you for one of your competitors. Even worse, the irate customers might leave a bad review of your […]
