Imagine you have had a recent online shopping spree, and now you are eagerly waiting for the packages to arrive. You get an update that it is due to arrive today, and you wait the whole day, staring at the door, only to be informed that the delivery has been canceled because the “recipient is […]
Have you heard of middle mile delivery? Middle mile is a startup term. In the industry, the more common expression is “local distribution” according to David Marcotte, SVP of Americas at Kantar. Behemoths, such as Amazon and Walmart, have already started making mid mile deliveries, while small retailers and logistics companies are catching up. But, […]
Running a retail business has become harder. The competition has become fierce, forcing many companies to explore new ways to gain a competitive advantage. Reducing expenses and inventory in the supply chain, shortening delivery cycles, and responding to demand faster are just some of the ways retailers are trying to improve. All of this is […]
Curbside pickup is gaining ground, especially to keep both customers and employees safe during the COVID-19 pandemic. According to a report, 85% of shoppers increased curbside pickup orders compared to the pre-pandemic rates. Interestingly, curbside pickup had already been around, but it was generally restricted to larger retailers, such as Walmart, which led the curbside pickup […]
Simply put, on-time delivery is important because no one likes to wait anymore. People have become impatient. The sweet anticipation of waiting for a package from an online shopping spree to arrive has lost its charm. Even a few years ago, it was still considered normal to wait for seven to 10 business days for […]
“We offer the best route planner app for delivery drivers.” Every route planner app provider says it. Some claim they offer the best free route planner for delivery drivers, while others claim to provide the best multi-stop route planner app for delivery drivers. There’s nothing wrong with that. Some may well be the best. But, […]
Thanks to Amazon, online shoppers today want faster deliveries, even same-day or same-hour. So, receiving a delivery exception notice from one of your carriers can create unwanted customer service problems. For example, your customer might leave a bad review online or ask for a refund, while you might still be busy investigating and figuring out […]
On-time delivery is no longer just a goal; it has become a critical metric in determining the success of your business. The deadly pandemic has only made it more important. This is because people now shop differently, with American consumers preferring to buy online to stay safe. This helped online merchants earn an extra $107 […]
Your consumers can make or break your company. According to a report by the Capgemini Research Institute, three-quarters of people are willing to spend more if they are satisfied with the delivery services. The report also states that 55% of consumers will switch to a competitor if it offers a faster delivery service. The same […]
Running and managing a delivery business has become harder than ever. The profit margins are thinner, the competition is fiercer, fuel prices are at its peak, and customers are more demanding. The current Corona pandemic has only added to the pressures. You make one mistake or there’s one delay in delivery and a customer will […]
