delivery optimization

Middle Mile Delivery: A Quick Guide

Have you heard of middle mile delivery? Middle mile is a startup term. In the industry, the more common expression is “local distribution” according to David Marcotte, SVP of Americas at Kantar.  Behemoths, such as Amazon and Walmart, have already started making mid mile deliveries, while small retailers and logistics companies are catching up. But, […]

Direct Store Delivery in 2021: A Complete Guide

Running a retail business has become harder. The competition has become fierce, forcing many companies to explore new ways to gain a competitive advantage. Reducing expenses and inventory in the supply chain, shortening delivery cycles, and responding to demand faster are just some of the ways retailers are trying to improve. All of this is […]

Curbside Pickup in 2021: The Definitive Guide

Curbside pickup is gaining ground, especially to keep both customers and employees safe during the COVID-19 pandemic. According to a report, 85% of shoppers increased curbside pickup orders compared to the pre-pandemic rates. Interestingly, curbside pickup had already been around, but it was generally restricted to larger retailers, such as Walmart, which led the curbside pickup […]

Delivery Exception: An Ultimate Guide on What It Is and How to Avoid

Thanks to Amazon, online shoppers today want faster deliveries, even same-day or same-hour. So, receiving a delivery exception notice from one of your carriers can create unwanted customer service problems. For example, your customer might leave a bad review online or ask for a refund, while you might still be busy investigating and figuring out […]