What is the cause of a wrong address or other errors in your business?
Maybe you missed it, but apparently, there are 20,000 pregnant men in Britain.
Wow, that’s amazing! In all of recorded history, there’s never been a known case of a pregnant man. And now there are 20,000 of them!
But wait, this story is from over four years ago… why haven’t we heard about this incredible scientific development before?
That’s because there never were 20,000 pregnant men in Britain. It was a data entry error.
If operating your business requires you to manually input data into a system regularly, you’re undoubtedly familiar with data entry errors. Sometimes, you’ll type in 2,456 when you meant to type in 2,465. You’re not a computer. Mistakes are bound to happen.
While mistakes are inevitable, they shouldn’t be taken lightly. Data entry errors can have severe consequences.
If you accidentally enter the wrong address into your system, you’ll make your driver late when you eventually send them to that address. And if your driver’s late, the customer will be disappointed.
According to a Voxware survey, 55% of consumers would stop buying from a retailer if they received a late delivery two or three times. 29% would stop using a retailer after one late delivery. That’s right: nearly a third of your customers are willing to drop you for being late to just one delivery.
To avoid data entry errors and keep your customers, you need to have a system that will confirm addresses are correct before your drivers hit the road.
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How To Avoid Wrong Addresses
First of all, there are a few things you can do to reduce human error. Providing regular breaks to relieve stress and setting realistic deadlines, so no one has to rush, which will help your employees reduce mistakes.
But you can never completely eliminate human error. People are fallible. It’s human nature.
You can use a route planner to automate the proofing process. Computer programs are better than human beings at catching errors.
How A Multi-Stop Route Planner Can Help with Wrong Addresses
Route optimization software ensures your addresses are 100% accurate. All it takes is a quick scan to identify data entry errors.
Catching a wrong address during the route planning process allows you to solve the issue before your driver drives to the wrong place. Your customer won’t even know a mistake was ever made.
People make mistakes, and this software prevents those mistakes from damaging your business’s reputation.
Route4me is the only route planning program with a dedicated eCommerce plugin. This feature automates the task of transferring addresses from your eCommerce platform (WooCommerce, Shopify, etc.) to your route planner, which significantly reduces the risk of human error.
The plugin also has a built-in geocoder that flags incorrect addresses in advance. It’ll even give you suggestions for a correction if you key in an incorrect address.
That’s not the only thing our final mile delivery software can do for you.
Let’s say one of your drivers needs to drop something off at the Mall of America. This location is vast and has many different entrances. If your driver doesn’t know which exact entrance they’re supposed to go to, they’re going to have to circle around and investigate to make the delivery. This delay could make your driver late for all the other deliveries they must make that day. It’s a waste of time, a waste of gas, and it makes you look bad.
Dynamic routing software will help you avoid such disasters. It shows your drivers much more than just a street address.
With just a couple clicks, you can modify a route and mark which entrance your driver needs to go to when they make it to the Mall of America. They don’t have to circle around, so they can stay on schedule and keep your customers happy.
Do you ever have to deal with data entry errors upsetting your customers? If so, it may be time to switch to vehicle route planning software. Let us know what you think in the comments section below.
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