Customers know you want their money, so it can be hard to establish trust with them. You need to be transparent and prove that you’re actually worthy of their trust.
Of course, that’s difficult to do if you manage a business that regularly sends employees out into the field. In that case, you can’t even see for yourself what your field employees are doing on the road, so how are you supposed to show your customers that your field employees are focused on providing them with excellent service?
Don’t worry. With routing optimization software, you’ll be able to enhance employee oversight and improve customer trust.
Track Your Team In Real-Time
Routing optimization software with GPS tracking allows you to track your field employees in real-time.
It’s easy to use, too. Just instruct your field employees to install the routing program’s app on their personal mobile devices. Then, their mobile devices will act as homing beacons that show you where they are at all times.
This solves one of the biggest challenges of running a field operation. When you can’t see your employees, you don’t know if they’re sticking to their routes and staying on schedule, or if they’re taking unsanctioned breaks and running personal errands while they’re on the clock. But when you have routing optimization software with GPS tracking, you’ll always know what your field employees are up to.
Share Tracking Data With Your Customers
You’re not the only one who wants to know where your field employees are. Your customers would also like access to that information.
The best routing optimization software such as Route4Me route planner has a customer tracking portal, which you can use to share GPS tracking data with your customers. All you need to do is share a link with the customer via SMS or email to show them your field employee’s real-time location displayed on a map. This will give them some peace of mind.
GPS tracking makes geofencing possible. When your delivery optimization software has a geofencing feature, you can set it up so that an alert is automatically sent to the customer when your field employee is about to arrive. They’ll appreciate the notice!
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Improve Field Employee Safety
In addition to helping you evaluate employee performance, delivery optimization software with GPS tracking helps you improve field employee safety. That’s because it doesn’t just track location – it also tracks speed.
Speeding is dangerous. It puts your drivers at greater risk of getting into an accident. Routing software will show you when your field employees are speeding, so you can get them on the phone and tell them to cut it out right away. A routing program can help you detect sudden acceleration and harsh braking as well.
Add More Layers Of Proof
The route optimization software you choose to invest in should have other accountability-improving features, such as eSignature software.
An eSignature feature allows your customers to sign for deliveries directly on your field employee’s mobile device. You shouldn’t use pen and paper to collect delivery confirmations, as paper slips are easy to lose. With eSignature software, you’ll never lose a signature again.
What other techniques can you think of for improving the visibility of your operations? Do you have any questions about this article? Let us know in the comments section below.
Finally, by answering these three questions correctly, you’ll confirm that you understand how to improve your field operations using end-to-end movement visibility:
- How can routing optimization software be used to show your customers where your field employees are?
- How does route optimization improve employee safety?
- What are the benefits of eSignature software?
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