When last did you thank your drivers to boost their morale? If you haven’t done so yet, it’s time to do it now. In fact, this year’s national truck driver appreciation week is just around the corner – September 13 to 19. Driving a truck is one of the most demanding and important jobs in […]
Every company wants to expand their reach and make more money. One way to do that is to visit more prospects in the field. The more prospects you visit, the more you will convert into actual paying customers. You know that. Everyone knows that. But what are you supposed to do about it – hire […]
The field service industry is continually evolving. So the attributes of a successful field service manager in the past will not be sufficient for service leaders in the near future. You not only need to have personal leadership traits, you also need to complement these with business acumen, a thorough understanding of the latest advanced […]
Things that take a long time: Walking 500 miles Titantic (1997) The actual sinking of the Titantic Planning routes manually Indeed, planning routes takes time. You have to take many different factors into account, such as traffic, weather, and construction, to figure out the best way to get somewhere. And it’s such a complicated process that […]
How do you ensure your drivers follow your directions? How do you validate and manage their complaints… such as timesheet disputes? Well… if you plan your routes with pen and paper, then there is no way you can do this automatically. You’ll have to solely depend on your drivers and believe what they say. But, that’s […]
“If you do not change direction, you may end up where you are heading.” – Lao Tzu Does this famous saying hold true for your business? You might have been planning your route on paper maps, Google Maps, or index cards for years now. But that doesn’t mean you’ve always been going in the right […]
“You can’t keep your best people forever.” – Reid Hoffman, cofounder, LinkedIn Can you relate to this? How did it feel when your best employee left? Did it make you worry about where you were going to find a replacement? How much time and money your business would lose while training the new employee to […]
What is it that makes FedEx, UPS, and DHL so successful? Most people believe it’s due to their employees. After all, they hire the best people in the world. Not quite. It’s actually due to their business processes… which help their employees reach the top of their game. Processes, not employees, allowed them to explode in growth & […]
