There are generational rifts in every company. As older people move toward retirement and younger people enter the workforce, you’ll end up with a mix of people of different ages working for you.
This can be a difficult situation, especially when you adopt new technology. Older employees tend to resist change, while younger employees are more open to it.
But no matter how your older employees feel, you need delivery route optimization software with GPS tracking if you want your business to thrive. Here’s how you can make everyone on your team comfortable with such software:
1. Highlight How It Helps Them
It’s obvious how delivery route optimization software will help your bottom line. With more efficient routes, you’ll be able to save time, save gas, and improve productivity.
Don’t forget that this tool is helpful for your employees, too. They know they need to perform well in order to advance in your organization, and inefficient or inaccurate routes will force them to show up late and upset your customers. With delivery route optimization software, though, they’ll have everything they need to arrive on time, every time. That’ll improve their odds of getting raises and promotions.
GPS tracking is valuable to your employees as well. It hurts their future when a customer unfairly files a complaint against them. For example, a customer could claim that they never made a delivery when they actually did make the delivery. A GPS tracker allows your employees to prove that they’re telling the truth whenever there’s a dispute.
Make sure your employees know that. If you inform them about all the ways that delivery route optimization software is good for them, they’ll happily learn how to use it.
2. Emphasize How Easy It Is To Use
The best pieces of delivery route optimization software such as Route4Me route planner are intuitive and user-friendly. Take the time to show your employees how easy it is to navigate the program. Show them that they just need to follow a few simple steps to do what they need to do. Like most things, the idea of it is much scarier than the reality.
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3. Keep Jargon To A Minimum
One thing that often makes tech training difficult is the needless use of jargon. You’re dealing with people who don’t know much about programming. Whenever you can, swap out technical terms for plain, everyday language.
4. Seek Out Software With A Good Onboarding Process
No matter how easy it is to use delivery route optimization software, you might have some employees that just can’t get the hang of it on their own.
This is where onboarding sessions from the company that developed the program are quite useful. At Route4Me, we have a team of dedicated onboarding specialists committed to providing our customers with best-in-class training. Our specialists will work with you to schedule the sessions for whenever it’s most convenient for you, and then we’ll walk your team through every feature.
You can learn more about our onboarding program here.
What methods have you used to ease your staff into new technology? Do you have any questions about this article? Feel free to let us know in the comments section below.
Finally, answering these three questions correctly will confirm that you understand how to introduce new technology to your company:
- How does delivery route optimization software help your employees?
- How can you demonstrate to your employees that a program is easy to use?
- Why is it important to have a good onboarding process when introducing new technology?
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