How do you capture your customers’ signatures for delivery confirmation?
Do you use pen and paper or clunky signature capturing devices?
Well… no matter which one of these you use, you’re living in the past.
With such manual devices and processes, you’re only damaging your own business. You spend more time to manage hassles and ignore what matters most to your business: growth.
Do you think that’s good for your business?
So, you must be wondering what the solution is to this problem.
The answer is fleet route planning software with an electronic signature capturing feature.
eSignature offers many benefits that businesses often tend to overlook. And, as a result, they often do mundane tasks that drag their business down.
But, can eSignature really benefit your business? If so, then how?
How is it transforming other businesses?
Is it good for your business too?
We answer all these questions in this article. Read on to find out.
#1 Less Paperwork
Using a mobile enabled signature capturing system, drivers can obtain signatures in the field. They can then upload the signatures to the office within minutes. This eliminates the need to physically store and secure bulky paperwork.
It also nullifies the risk of signed orders becoming damaged or lost in transit to the office.
The drivers just need an internet connection with their smartphone on the field. You can then have an electronic copy of the delivery confirmation or agreement on record. In this way, you’ll have near-instant recall later if required.
#2 Quick and Easy Process
With the eSignature feature, customers just need to sign on the driver’s smartphone screen. They can either use a stylus pen or their fingers and that’s it.
This is beneficial for both the drivers and managers. The drivers love it because they have to do less work. And, the managers love it because they would have minimal documents to file.
This ensures that you don’t need to keep track of signatures which can be a complex process. Also, you don’t need to sort through mountains of paperwork.
You can even print a copy of the signed document from the database when you need it.
#3 Eliminates Unnecessary Expenses
Because it eliminates the paperwork, it also eliminates the expenses associated with paperwork. Zero paperwork means you don’t need to incur the paper and printer costs.
It also comes with the advantage of digitally archiving the signatures. So, you no longer need to keep the signed forms in files and store them in cabinets, which are expensive. Moreover, this will zero down the time-consuming process involved in retrieving a signature.
And, as you use your phone, you don’t need to buy a hardware-based signature capturing device.
#4 Avoid Disputes
Let’s say your drivers need to deliver on a specific date to a specific location. Once they make the delivery, they can capture the recipient’s signature on their smartphones. They can also capture the location, date, and time when the signature was captured.
With such information, you’ll have documented verification that the delivery was made on time. This would be highly useful if you come across any audit or disputes later on.
You can also use it to show that you comply with all the rules and regulations.
#5 Self-Reliant Drivers
When using eSigantures, delivery orders are synced with the system and your drivers’ mobiles. The drivers can thus sync the orders with their smartphones. So, they’ll see the number of stops they need to make before they even get into their trucks. This ensures that they don’t need to drive back to the office to get forgotten delivery slips.
So, your drivers won’t need to check in at the office before starting their routes. This makes them more self-reliant.
#6 Makes You Look Professional
When drivers ask customers for an eSignature, it creates a positive impact on the customers. This is because it shows the culture of your enterprise. It indicates that you want to make the process more efficient and you value the task of delivering goods. As the drivers do not need to carry a big clipboard, they also appear more professional.
To summarize, electronic signature capturing helps your business:
- Enhance the reliability of the signatures captured,
- Find signed electronic documents faster,
- Collect signatures faster,
- Reduce the reliance on physical paperwork, saving money on printing costs,
- Establish electronically recorded date, time, and location stamps for collected signatures, and
- Improve compliance with local regulations through improved documentation.
When you opt for an eSignature feature, your drivers just need to download vehicle route planning software on their mobile devices. And, there will be no need to carry a hardware-based signature capturing device.
There is another advantage that you only get when you go for a routing optimization software.
If your drivers need to log in and out at every stop, some route planners have geofencing that automatically logs the drivers in and out when they stop at a location.
So, when do you plan to go for a fleet route planning software with an eSignature capture facility? Do you have any questions? Please feel free to leave your comments below and thanks for reading.