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Customers Love Operational Transparency – Here’s How To Do It

Route4Me’s Newest Feature, Next Customer Notification, Improves Efficiency And Customer Satisfaction
Featured image credit: izusek/istockphoto.com

At Route4Me, we’re always striving to improve our product. We’ve recently released a new feature, Next Customer Notification, and updated our account settings page to make it more robust and easier for you to manage.

Below, we’ll explain the benefits of the Next Customer Notification feature and show you how to use it.

Next Customer Notification

With this feature, customers are automatically notified when they are the next stop to be visited on an active route. This is one of those little things that customers really appreciate. They like being kept in the loop; it improves their association with your brand.

The Next Customer Notification feature also gives customers some time to get ready for you, so your field team member can complete the visit and move on to their next stop quickly. This will help your whole operation stay on schedule.

Follow these steps to use the Next Customer Notification feature:

  1. Check the “Next Customer Notification” box and fill out the “Email,” “SMS,” and “Voice Call” sections.

       2. To retrieve data from Route4Me’s fixed attributes and insert this data into your notifications, enter the corresponding placeholders into curly brackets and add them to your messages.

Below is the list of all available placeholders, with examples.

       3. Once “Next Customer Notification” is enabled and you’ve adjusted your settings, customers will be able to receive email, SMS, and voice call notifications whenever your field team employee is on their way.

To learn more about the updated Route4Me account settings page, please read our article on managing your Route4Me account settings.

Do you have any questions about the Next Customer Notification feature or the updated Route4Me account settings page? Feel free to let us know in the comments section below.

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Whether you want to slash the time it takes you to plan routes for your drivers, increase the number of stops they can make, or keep your customers satisfied knowing that your drivers show up on time… Route4Me helps you achieve that!

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About Route4Me

Route4Me has over 32,000 customers on almost every continent. Route4Me's mobile Android and iPhone apps have been downloaded over 2 million times since 2009. Extremely easy-to-use, the apps synchronize routes, enable two-way communication with drivers, offer turn-by-turn directions, delivery confirmation, and more. Behind the scenes, Route4Me's operational optimization platform combines high-performance algorithms with data science, machine learning, and big data to plan, optimize, and analyze routes of almost any size in real-time.

One thought on “Customers Love Operational Transparency – Here’s How To Do It

  1. […] to schedule 1,000 deliveries every day and ensuring on-time services with the highest level of customer satisfaction. Though most dispatch managers target this ideal business situation, executing an efficient […]

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