Customers Love Operational Transparency – Here’s How To Do It

Route4Me’s Newest Feature, Next Customer Notification, Improves Efficiency And Customer Satisfaction
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At Route4Me, we’re always striving to improve our product. We’ve recently released a new feature, Next Customer Notification, and updated our account settings page to make it more robust and easier for you to manage.

Below, we’ll explain the benefits of the Next Customer Notification feature and show you how to use it.

Next Customer Notification

With this feature, customers are automatically notified when they are the next stop to be visited on an active route. This is one of those little things that customers really appreciate. They like being kept in the loop; it improves their association with your brand.

The Next Customer Notification feature also gives customers some time to get ready for you, so your field team member can complete the visit and move on to their next stop quickly. This will help your whole operation stay on schedule.

Follow these steps to use the Next Customer Notification feature:

  1. Check the “Next Customer Notification” box and fill out the “Email,” “SMS,” and “Voice Call” sections.

       2. To retrieve data from Route4Me’s fixed attributes and insert this data into your notifications, enter the corresponding placeholders into curly brackets and add them to your messages.

Configuring the Route4Me Customer Notification Module

Below is the list of all available placeholders, with examples.

       3. Once “Next Customer Notification” is enabled and you’ve adjusted your settings, customers will be able to receive email, SMS, and voice call notifications whenever your field team employee is on their way.

Configuring the Route4Me Customer Notification Module

To learn more about the updated Route4Me account settings page, please read our article on managing your Route4Me account settings.

Do you have any questions about the Next Customer Notification feature or the updated Route4Me account settings page? Feel free to let us know in the comments section below.


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About author: Rahul Dasgupta

Rahul Dasgupta is a content writer with over 20 years of work experience. He holds a master’s degree in computer science and has written thousands of blog posts on route planning and scheduling, making it easy for readers to learn about these complex topics. Rahul enjoys playing tennis in his spare time and loves cuddling with his pet labrador Shinu. Rahul is a big fan of Roger Federer, Messi, and Bill Gates - he admires their drive to be the best at what they do and their philanthropic efforts.


About Route4Me

Route4Me has over 40,000 customers globally. Route4Me's Android and iPhone mobile apps have been downloaded over 2 million times since 2009. Extremely easy-to-use, Route4Me's apps create optimized routes, synchronize routes to mobile devices, enable communication with drivers and customers, offer turn-by-turn directions, delivery confirmation, and more. Behind the scenes, Route4Me's operational optimization platform combines high-performance algorithms with data science, machine learning, and big data to plan, optimize, and analyze routes of almost any size in real-time.