Managing multiple drivers is a difficult job, especially for the dispatch process. You need to make sure your drivers are sticking to their schedules. Showing up late to a customer will upset them. If you show up late repeatedly, the customer will probably leave you for one of your competitors. Worse yet, they might leave you a bad review online. This will make it harder to attract new customers, too. Remember, it takes more people to get good press going. However, it only takes one person to sully business reputation. The good thing is, you can improve your dispatch process with route optimization software.
Route optimization software can ensure that your drivers are operating their vehicles responsibly. Speeding or driving recklessly is dangerous. If one of your drivers is involved an accident, it can cost you a fortune in legal fees, maybe even hospital fees.
Route optimization software (especially route optimization software with GPS tracking capabilities) makes managing drivers much easier. There are just seven simple steps to creating a high-impact dispatch process.
Step 1, you have to set up your team. Next, step 2 is: plan your route. Step 3, assign this route to a driver. Afterwards, step 4, modify your existing routes. Step 5, track your driver activity. Then step 6, view the activity feed. Lastly, for step 7, use analytics to better understand your business.
Once done with these 7 steps, you are sure to have a high impact dispatch process. You can repeat the steps as needed. Remember that for the last step, this information collected by route optimization software is actually invaluable. With the information, you can accurately assess the performance of your drivers. For example, you’ll know if a technique for fuel efficiency is working in real life or not. Through more data, you will be able to make better and informed business decisions.