Inside SCA’s Last Mile – Outgrowing Basic Routing Tools

The story people expect is paper to software. SCA’s story is harder, because some sites already had software and it still was not enough.

Steve Marrow’s earlier program made him move every job into place, one by one, day by day. Faster than magnetic labels. Still hours.

Dan McCarthy inherited a platform that worked off addresses with no map behind them. His team could not see where a stop actually sat. In a business that runs at night across four states, that is planning blind.

Bill Mosher’s old program had no interactive map either. He calls having one a lifesaver.

A tool that stores your stops is a database. A tool that sequences them is routing. The gap between those two things is where the margin goes.