Punctuality is the name of the game. A dispatcher’s job is to make sure drivers get to customers on time. If you have dozens of customers and multiple drivers to worry about, this job can be quite difficult.
Route optimization is a dispatcher’s dream. You don’t need to do this by yourself, though. Route optimization software makes dispatching a piece of cake.
Without such software, route planning is a nightmare. You need to figure out which roads your drivers need to take to reach your customers, and then you need to account for traffic, construction, and weather. That’s just about impossible to do when you plan routes manually.
But when you have route mapping software, dispatching is easy. All you have to do is plug in the addresses you need to visit, and your route will be ready for you in less than 30 seconds.
Make sure your drivers are doing what you want them to do. Keep a close eye on your drivers with GPS tracking. How do you know your drivers are working hard? They might be stopping for snacks or even running personal errands while they’re on the clock.
GPS tracking will show you where your drivers are in real-time. Whenever you want, you can check in on a driver and make sure they’re sticking to their route and staying on schedule.
Give dispatchers the tools they need to stay organized by making optimized routes and tracking drivers.
Attract more customers to your business. Route optimization software makes it possible for your drivers to show up on time, every time.
That’ll make your customers happier. Happy customers will naturally recommend your service to their friends and family whenever your industry happens to come up in conversation.
These kinds of personal recommendations are much more effective at attracting new customers than print, radio, and TV advertisements.