Whether it’s increasing efficiency or improving customer service, you want to improve your field service team’s success. This can be accomplished through routing optimization software that can streamline your operations and remove any wasteful activities from your processes.
Still, many business owners are scared of using a road trip planner, thinking it’s hard to manage and operate and can mess up their businesses’ operations more. But, that’s not true.
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We answer some of the most commonly asked questions about routing optimization software here to show why it’s a great tool to improve your field operations.
1. How can I make sure that my drivers are well trained for the software? Not all of them are tech-savvy.
A good route optimization software such as Route4Me route planner usually has an extremely user-friendly interface so your employees won’t need a lot of time to learn how to use it. Moreover, such software come with responsive onboarding support which helps train your drivers easily.
2. How can I organize my many drivers and multiple dispatchers into streamlined divisions and teams?
Routing software make it easy for you to create users under an administrator, creating hierarchical roles. Once the users are added to an administrator, the users or drivers can easily be seen under the routes list.
You can even do it in such a way that certain types of users are limited to seeing only certain kinds of data.
Want To See For Yourself How Route4Me Can Boost Your Profits?
Whether you want to slash the time it takes you to plan routes for your drivers, increase the number of stops they can make, or keep your customers satisfied knowing that your drivers show up on time… Route4Me helps you achieve that!
3. How can I make sure that my unsupervised drivers are accomplishing their routes correctly?
Routing optimization software offer a GPS tracking feature that lets you see where your drivers are on a map in real-time. So, you’ll be able to see what they are doing. And, if they go off-route, you can contact them immediately to remedy the problem.
Having a GPS tracker is a good way for you to check if your drivers are following the correct sequence of routes.
4. How can I set it up so that my drivers don’t go to particular areas?
If there are certain areas that you don’t want your drivers to venture into, such as areas with a lot of crime and accident-prone tunnels, you can create avoidance zones using the software.
When planning a route, simply draw around the areas you want your drivers to avoid on the virtual map. The software will automatically create routes that intentionally avoid those areas.
5. How can I make sure that the routes I’ve created are the best options?
You can do this by comparing an unoptimized route with an optimized one. You’ll then be able to see which route takes more time to complete and which route uses more fuel? Routing optimization software ensures you are making informed business decisions.
6. What if a driver misses a stop because the client was unavailable?
It sometimes happens that a driver gets to a stop and the client who is supposed to sign for the package isn’t available. Fortunately, a trip planner comes with an accompanying app, as installed on your drivers’ mobile devices, which can help you and your drivers out in such circumstances.
Using the mobile app, your drivers can add a note to indicate that no one was there to receive the package. The explanation can be entered as text or the drivers can include a picture, a video, a signature, or anything else to convey the message. This’ll provide a lot of clarity within your processes.
What problems have you encountered as a field service business owner? Do you have any questions? Feel free to leave your comments below.