Friends For Life Delivers Vital Products and Services to the HIV Community

HIV community members

The Customer

Friends For Life
Friends For Life delivers food, medication, and other vital products and services to the HIV community members from eight counties in the Memphis metropolitan area. Last-mile delivery is an essential part of their services.

Challenges

In the wake of the pandemic, they had to switch to a contactless delivery model.

As a result, they had to find a way to track what addresses have been visited and collect the proof of delivery information without requiring the clients’ signatures.

Solution

Route4me was just what we needed. An app that allows us to add notes, address, phone number, a selection for delivered and not delivered […].

Route4Me’s iOS and Android mobile apps enabled Friends For Life to track their drivers’ progress without expensive and elaborate GPS trackers or any additional hardware.

Plus, the apps are extremely user-friendly so that all drivers could use them without time-consuming training.

Volunteers could mark the serviced addresses as “Visited” (when they arrived at a stop) and “Departed” (after the address was serviced, and they left for the next one).

After addresses were marked, the changes could be automatically synced to the cloud, giving the fleet managers extra insights into the drivers’ progress.

Support

[…] your team is very helpful. Whenever I click the chat button they are always ready to assist.

Route4Me’s support team is always promptly responding to customer inquiries and helps them make the most of the platform’s features – and the agency found this to be incredibly helpful.

Benefits

With Route4Me’s iOS and Android mobile apps, Friends For Life were able to implement a contactless delivery operating model.

The mobile apps’ notes feature supports media file attachments – such as pictures, videos, and audio recordings – which can serve as proof that an address was actually visited.

Volunteer route planners and dispatchers found the platform to be “easy to navigate” thanks to its intuitive, user-friendly design and the close-to-zero learning curve.

Route4Me helped Friends For Life achieve their last mile objectives, keep track of their drivers’ progress in real-time, and collect proof of delivery information without customers’ hand-written signatures.

Route4Me

Qui sommes-nous

Route4Me planificateur d'itinéraires compte plus de 40,000 clients sur presque tous les continents. Les applications mobiles Android et iPhone de Route4Me ont été téléchargées plus de 2 millions de fois depuis 2009. Extrêmement faciles à utiliser, les applications synchronisent les itinéraires, permettent une communication bidirectionnelle avec les chauffeurs, offrent des instructions détaillées, une confirmation de livraison, etc. Dans les coulisses, la plate-forme d'optimisation opérationnelle de Route4Me combine des algorithmes haute performance avec la science des données, l'apprentissage automatique et le big data pour planifier, optimiser et analyser des itinéraires de presque toutes les tailles en temps réel.