How Dispatchers Use Optimized Routes To Design Data-Driven Customer Experiences

How Dispatchers Use Optimized Routes to Design Data-Driven Customer Experiences

Route optimization software, which produces optimized routes, improves customer satisfaction. Route4Me guarantees that every route you give your drivers is the most efficient route possible. Your drivers will show up on time more often, which is sure to make your customers happier.

GPS tracking provides peace of mind. No one likes waiting. Your customers will want to know when they should expect you to arrive. Route4Me has a GPS tracking feature that allows your customers to see exactly how long they will need to wait.

You can also use Geofences to give your customers a head’s up. Geofences are custom borders you can draw in the interactive map that trigger actions when your drivers cross into them. You can place them around your customers and set it up so that customers get a text message when your driver is close by.

The estimated time of arrival (ETA) is also adjusted automatically. The ETA you are sharing with your customer on Route4Me automatically updates to reflect your driver’s real time progress. If there is a delay for any reason, the customer will know about it immediately.

They say that one of the worst feelings in the world is uncertainty. Do not give your customers that feeling of uncertainty, by letting them guess when your driver could possibly be arriving. Also, do not make them wait for most of the day only to have your driver arrive when they least expect it or when they’re simply not there. Manage expectations and let them know through GPS tracking where your driver is exactly located. Just make their life easier.

The bottom line is, with Route4Me’s optimized routes, you can reduce your fuel expenses, make your employees more efficient, and improve customer satisfaction.

Route4Me has been downloaded over a million times. We must be doing something right.

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