Asking The Right Questions: How To Evaluate A Route Optimization Platform

Asking The Right Questions: How To Evaluate A Route Optimization Platform

You have more than one option when it comes to route optimization platform. By using software to optimize your routes, you can guarantee that every route you give your drivers is the most efficient route possible. You’ll save time, save gas, and make more money.

How do you know which route optimization platform is right for you? Not all route planners are equal. Some have needlessly complicated interfaces that are difficult to navigate. There are other potential problems you need to watch out for as well, such as hidden fees and poor customer support.

First, is it cloud-based? On-premises software is installed directly onto your servers. The problem with this setup is that it makes it hard to communicate with your employees when they’re off-campus. If your driver leaves the office and then a customer calls in to tell you to go to a different address, it’ll be too late for you to change the route.

Second, is it easy to use? Route optimization software won’t do you any good if your drivers can’t figure out how to use it. Interface is important. Learning new software always takes a little time, but it shouldn’t be that hard.

Third, do they offer a free trial? Try it before you buy it. How will you know if software is easy to use before you purchase it? That’s why a free trial is necessary. It allows you to confirm that you’re actually getting what you want before you make an investment.

Fourth, how responsive is their customer support? You don’t want to be left hanging when you need assistance. The free trial also allows you to test a company’s customer support. Even if you don’t run into a problem during your trial, give their support line a call anyway. Did they pick up the phone or did you need to leave a message?

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